The Transformative Power of Human Intelligence and Agentic AI in Call Center Performance
Performance intelligence that is intelligent, data-driven, and optimizes human potential for every team. Designed for call centers at every scale. Real success is measured not only in numbers — but in human performance, interaction quality, and customer experience.
Flexible, Scalable Licensing Model Suited for Enterprise Structures
Packages
SMB Package
1–50 Agents
750 USD / month
Professional-grade performance analysis for small and mid-size teams.
- Core performance analysis (voice + text)
- Manager dashboard access
- Email support and standard reporting
- KVKK-compliant local data hosting
Growth Package
51–250 Agents
75–100 USD / user / month
Advanced model designed for data-driven, growing businesses.
- Advanced reporting and metric dashboards
- Real-time suggestion engine (Agentic AI)
- API access and multi-user management
- All SMB package features
Enterprise Package
250+ Agents
Custom pricing
End-to-end performance and insight management for large-scale organizations.
- Annual contract and custom pricing
- SLA, KVKK & GDPR compliant security infrastructure
- CRM / IVR / ERP integrations
- Setup and custom model training
- Field consulting and technical coordination
Features Common to All Packages
Powerful features included as standard in every package
High-Accuracy Speech Analysis In Turkish
Continuous Model Updates And Performance Optimization
Real-Time Agent And Manager Dashboards
KVKK-Compliant Data Security
Emotion & Interaction Analytics
Customer Success Team Support
R&D and Trust Infrastructure
Field-validated, enterprise-ready AI platform
R&D Center
Düzce Teknopark
CallMetric AI is developed at the Düzce Teknopark R&D Center and continuously optimized through academic partnerships.
It is an AI platform validated in the field with real operational data under a joint pilot project with Bilsoft Yazılım Call Center.
Trust & Compliance
KVKK Compliant
Fully compliant with KVKK. Your data is hosted within Turkey and used only for service quality measurement.
- Pricing tailored to company size.
- No hidden fees or surprise costs.