About Us
CallMetric AI is more than software that analyzes call center performance; it is a vision that combines human intelligence with the transformative power of Agentic AI.
Our aim is to make work smarter, more efficient, and more meaningful by optimizing human effort, time, and potential. We use technology not to replace people but to elevate their performance and quality of life.
Our Vision
To build a future where human and artificial intelligence unite around the same goals. By bringing intuition and data together in every call and every decision, we redefine the balance of efficiency, accuracy, and well-being in business.
Our Mission
To increase performance, productivity, and satisfaction in call centers by combining Agentic AI technologies with human intelligence. To unlock every employee's potential, support managers' decisions, and deliver a better experience to customers.
"Technology exists not to replace humans but to amplify their potential. CallMetric AI was born from this belief; because we know that the best call center is one where human intuition and artificial intelligence work in harmony."
Every piece of data tells a story. We analyze these stories, make sense of them, and shape the future. CallMetric AI is not just a performance tool—it is the intelligent guide on organizations' journey to becoming learning organisms.
Our Story & Journey
The idea for CallMetric AI emerged from a fast-growing yet increasingly complex business world. Over the years we observed the same cycle in operations: people worked hard but processes were inefficient. We set out with the vision of making technology work for people and making AI a partner, not a rival.
This is not just software; it is a transformation journey. At every step we are committed to keeping people at the center. Because our ultimate goal is to optimize not only work — but life.
Our Values
Harmony
Building systems where human and artificial intelligence work together.
Efficiency
Using time, work, and energy in the most effective way.
Trust
Developing ethical, transparent, and fully KVKK-compliant technologies.
Innovation
Continuously learning systems and a growing team culture.
Sustainable Benefit
A balance where everyone wins — employees, the organization, and customers.
Our R&D Ecosystem
CallMetric AI is a professional technology project based at the Düzce Teknopark R&D office. The team of academic advisors, data scientists, and software engineers continuously develops the model in collaboration with universities across Turkey.
The partnership with Düzce Teknopark has made CallMetric AI one of Turkey's strong AI ventures.
Field Tests
CallMetric AI has been tested in a real operational environment as part of a joint pilot project with Bilsoft Yazılım Call Center. Thousands of call records were analyzed to optimize the platform's accuracy, emotion recognition capability, and reporting quality.
Today CallMetric AI operates as a proven enterprise solution backed by field data, not just lab results.