The call center experience where humans and AI evolve together
The Transformative Power of Human Intelligence and Agentic AI
A Multimodal Agentic AI platform that analyzes voice, text, and emotion. While reducing operational costs by 30%, it supports agents with real-time analytics and intelligent recommendations, empowering managers with decision-making power.
Transform Your Call Center with CallMetric AI
Boost operational efficiency with our Agentic AI solution that brings voice, text, and emotion analysis into one platform. Empower your agents with real-time suggestions and your managers with live metrics.
Real-Time Collaboration
Agents are supported by Agentic AI during calls. The system analyzes the conversation, detects emotion and intent, and offers instant suggestions to the agent — enabling the right action at the right moment.
Smart Performance Dashboards
Manage your teams with real-time data. Monitor agent performance, call quality, and customer satisfaction on a single screen. AI delivers not just metrics but meaning.
Multimodal Data Analysis
Analyzes all your call center data across voice, text, and emotion layers. Combines SER + NLP fusion for empathy, stress, resolution rate, and procedure compliance to deliver live responses and instant insights.
HOW IT WORKS?
Let your data speak, speed up your decisions.
Integration & Data Collection
Fast integration with IVR/ACD/CTI, CRM and recording systems. Calls are transferred to the cloud securely.
Dual-Channel Analysis
(a) ASR → text analysis (NLP) (b) Raw audio → SER + prosodic analysis. Results are merged and scored in the fusion module.
Dashboard & Action
Real-time alerts on the manager dashboard, live suggestions on the agent screen, weekly progress reports and automatic coaching plans.
PRODUCT FEATURES
Features That Transform Your Call Center Performance
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Instant suggestions during live calls (speaking pace, empathy tips, issue-resolution guidance). Sales moment detection: the system offers payment details requests or upsell suggestions when a 'sales moment' is detected. Step-by-step solution flow suggestions for technical support calls.
KVKK / PRIVACY / DATA PROCESSING
Your data is safe, your compliance guaranteed
Call recordings and conversation data are processed in compliance with KVKK. Customer data is used only for service delivery; anonymization and data minimization are applied.
Privacy Policy
Review the Privacy Policy page for detailed documentation on personal data processing. Local hosting, anonymization, and DPA options are available.
Data Security
Your data is encrypted at rest and in transit, protected with strict access controls and audit logs.
Audit Trails
Automatically evaluate 100% of conversations to understand the reasoning behind every decision and achieve full transparency with a complete audit trail.
Role-Based Access
Only authorized personnel can access your data. Your data security is protected at the highest level with role-based access control.
Trusted in call centersAgentic AI
Ready to turn your department from a cost center into a strategic revenue unit? We're here to help.
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