Frequently Asked Questions
The most asked questions about our Agentic AI platform that redefines call center performance.
CallMetric AI is an Agentic AI-based performance and insights platform that analyzes call center performance at the level of voice, text, and emotion. It measures agent conversation quality, provides managers with decision-support data, and increases customer satisfaction.
No. CallMetric AI is not a chatbot. The system's purpose is not to replace the agent but to empower them. Agentic AI is a support system that helps the agent be more effective and solution-focused during the conversation.
CallMetric AI processes call recordings via both audio signal and text transcript. It combines metrics such as emotion analysis (tone, stress, empathy), content analysis (topic, keywords, resolution type), and procedure compliance. This hybrid approach delivers up to 30% more accurate results than single-dimension analysis.
All data is stored within Turkey in KVKK-compliant local data centers. Dedicated data hosting options are also available for enterprise customers. CallMetric AI operates in compliance with local regulations without transferring any data abroad.
Suitable for all organizations running call centers (from SMB to enterprise), businesses with customer support teams, brands that want to analyze customer interaction in sales and marketing operations, and sectors with high call volume such as banking, insurance, e-commerce, healthcare, and logistics.
No. CallMetric AI runs on a cloud-based SaaS architecture. Setup, integration, and initial training are supported remotely by our expert team. It can be easily integrated with CRM, IVR, and call management systems.
Classic AI systems only analyze data. Agentic AI engages at the moment of decision — it offers suggestions to the agent during the call, reduces error tendencies, and learns. This approach forms the basis of next-generation systems where human and artificial intelligence work together.
CallMetric AI uses emotion recognition and language processing models developed specifically for Turkish. Through R&D conducted at Düzce Teknopark, the system has achieved 90%+ accuracy on Turkish voice recordings.
The project was tested on real operational calls in a pilot application with Bilsoft Yazılım Call Center. Model accuracy, speed, and performance parameters were optimized with thousands of conversation records. Thus, CallMetric AI was developed as a solution validated in the field, not in a lab environment.
Pricing is based on a SaaS license model that varies by agent count and operational needs. All plans are offered as monthly or annual subscriptions.
After setup, all organizations receive user guides and online training sessions. Our support team provides active assistance in technical and operational processes.
Yes. The platform has multilingual support and international regulation compliance (including GDPR). Commercialization in Canadian and European markets is planned.